Frequently Asked Questions

Svelte may support light overnight use when changed as required, depending on your individual output, fit, comfort and changing routine.

For heavier overnight output or if you need one product to last through uninterrupted sleep, a higher-capacity product designed specifically for overnight use may be more suitable.

There is no fixed change interval. Change frequency depends on individual output, comfort and routine. Change promptly after soiling and whenever the product feels wet, heavy or uncomfortable. If you are unsure about an appropriate routine, speak with a continence health professional.

Absorbency figures are not always directly comparable because products may be tested and reported in different ways.

Svelte uses a conservative real-world working capacity of 500 mL to provide a practical guide to everyday wear. It is not a maximum laboratory absorbency claim.

Svelte is designed to balance practical absorbency with breathability, discretion and freedom of movement. Everyday performance will also depend on individual output, fit and changing routine.

Not always. The right product depends on your routine, output, activity level and how often you prefer to change. High-capacity products can be helpful for heavier overnight needs or frequent, large bladder releases, but they can be bulkier and less breathable. Svelte is designed as a balanced option for everyday wear, combining dependable absorbency with a lighter, more breathable design so comfort, discretion and movement matter as much as absorbency.

It means the breathable outer material continues from the absorbent area through to the waistband rather than being limited to selected panels.

This construction is designed to support airflow across more of the product during wear.

Svelte is designed to help manage odour during wear, supporting a fresher and more confident everyday experience.

Svelte uses soft-touch materials and its topsheet has been dermatologically tested for skin contact. It is fragrance-free and lotion-free and contains no natural rubber latex.

Individual skin needs vary so Svelte cannot confirm suitability for sensitive skin. If you have a known skin condition or ongoing irritation, consider discussing product choice with an appropriate health professional.

It means the topsheet material that sits against the skin has been dermatologically tested for skin contact under controlled conditions.

It does not mean the whole product is hypoallergenic or guaranteed suitable for sensitive skin.

Svelte is designed with a slim, low-rustle pull-up profile for a more discreet feel under clothing.

How noticeable any absorbent product feels can vary depending on fit, body shape and clothing style.

If your measurement falls within both size ranges, Medium may provide a closer fit while Large may feel more relaxed around the waist and hips.

You can also use Find Your Fit for additional guidance. If this is your first Svelte order, eligible unopened packs may be exchanged or refunded within 14 days of delivery.

Svelte may be a useful pull-up option during postpartum recovery for bladder leakage and for people seeking softer, breathable absorbent support after birth.

Postpartum needs can vary so suitability will depend on individual flow, output, fit, comfort and changing routine. For heavier bleeding or any concerns during recovery, follow the advice of your maternity care team.

Svelte is designed primarily for urinary leakage.

It may not be the best primary option where bowel leakage is ongoing or unpredictable, where the person is mostly bed-based or where frequent fully assisted changes are required.

A product designed specifically for bowel containment may be more suitable.

Pull Svelte down like ordinary underwear or tear open the side seams for easier removal.

Roll it inward and dispose of it in general waste. Do not flush.

Svelte is comfort-led, unisex pull-up continence underwear designed for everyday wear.

Designed in Australia and crafted in Japan, it combines practical absorbency with soft-touch materials, fully breathable construction through to the waist and a slim, low-rustle profile.

Svelte is made without PFAS, is fragrance-free and lotion-free and contains no natural rubber latex. The topsheet has been dermatologically tested for skin contact.

Svelte is available in two sizes:

Medium: 75–130 cm waist or hip measurement
Large: 100–140 cm waist or hip measurement

Measure around the widest part of your waist or hips and use whichever measurement is larger.

If your measurement falls within both size ranges, Medium may provide a closer fit while Large may feel more relaxed around the waist and hips.

Ongoing Delivery is an optional recurring delivery service available from 4 packs. It costs $39 per pack and includes free Standard shipping for eligible ordinary postcodes.

You actively select Ongoing Delivery and choose your preferred delivery frequency when ordering. It is never selected automatically.

For selected regional, remote or high-cost postcodes a different delivery rate may apply. The applicable rate will be shown clearly at checkout before payment.

Standard shipping applies to one-time orders of 1 to 3 packs. Free Standard shipping applies to one-time orders of 4 or more packs.

Ongoing Delivery is available from 4 packs and includes free Standard shipping for eligible ordinary postcodes.

For selected regional, remote or high-cost postcodes a different delivery rate may apply. The applicable rate will be shown clearly at checkout before payment.

Yes. Svelte is a unisex pull-up design for adults. Fit and suitability vary according to body shape, waist or hip measurement, individual output and changing routine.

Measure around the widest part of your waist or hips and use whichever measurement is larger.

Medium fits 75–130 cm. Large fits 100–140 cm.

If your measurement falls within both ranges, Medium may provide a closer fit while Large may feel more relaxed. Use Find Your Fit for additional guidance.

Svelte costs $42 per pack for a one-time purchase.

Ongoing Delivery is $39 per pack and is available from 4 packs.

Your first Svelte order is covered by first-order protection whether it is a one-time purchase or an Ongoing Delivery order.

Eligible unopened packs from that first order may be exchanged or refunded within 14 days of delivery.

For hygiene reasons, opened, used or worn packs cannot be returned, exchanged or refunded for change of mind. This does not affect your rights under Australian Consumer Law if a product is faulty, damaged, incorrect or otherwise does not meet the consumer guarantees.

Contact us for assistance or view our full Returns & Exchanges Policy.

Svelte uses soft-touch materials and a fully breathable outer construction through to the waist.

It is made without PFAS, is fragrance-free and lotion-free and contains no natural rubber latex. The topsheet material that sits against the skin has been dermatologically tested for skin contact.

Yes. Svelte can accept self-managed and plan-managed NDIS orders where continence consumables are funded and appropriate to the participant’s plan, needs and funding arrangements.

Svelte is not an NDIS-registered provider and does not claim NDIS approval. Svelte cannot currently process orders directly where the relevant part of the plan is NDIA-managed, sometimes referred to as agency-managed.

Svelte can provide product information, quotes, invoices and receipts to support the purchasing process. Svelte does not assess eligibility, approve funding, confirm reimbursement or determine clinical suitability.

Visit our  NDIS Purchasing Information page for step-by-step ordering guidance.

No. Svelte can provide product information, pricing, quotes, invoices and receipts. Svelte cannot assess eligibility, approve funding, confirm reimbursement or determine clinical suitability.

If you are using NDIS, CAPS, aged care support, DVA or another pathway, please check with your plan manager, support coordinator, provider, clinician or the relevant program before ordering.

Funding pathways for continence products vary by program, eligibility, approved supports and provider arrangements.

For general information about CAPS, NDIS, Support at Home and DVA, visit our Funding & Support for Continence Products in Australia page. Svelte can provide product information, pricing, invoices and receipts but cannot confirm whether an individual order will be funded.

Yes. For plan-managed NDIS orders, Svelte confirms the participant, order and nominated plan manager details with the plan manager before dispatch. Once the nominated plan manager confirms that they manage the participant and will process Svelte’s invoice, Svelte prepares and dispatches the order. Following delivery, Svelte sends the GST-free invoice electronically to the nominated plan manager for processing and payment.

For provider or organisation orders outside the plan-managed NDIS pathway, invoicing and payment arrangements are confirmed when the order is arranged.

Visit our Contact Us page for help with products, sizing, ordering or general enquiries.

For information about NDIS, CAPS, Support at Home or DVA funding pathways, visit our  Funding & Support page.