Ongoing Delivery
A simple way to stay stocked
Ongoing Delivery is available from 4 packs at $39 per pack and includes free standard shipping. Choose the delivery frequency that suits you and manage, pause, skip or cancelthrough your account before the next order is processed.
Selected regional, remote or high-cost delivery postcodes may incur an additional delivery surcharge. Any applicable surcharge will be shown clearly at checkout before payment.
First-order protection applies once to your first Svelte order whether it is a one-time purchase or an Ongoing Delivery order. Eligible unopened packs from that first order may be exchanged or refunded within 14 days of delivery in accordance with our Returns & Exchanges Policy.
Frequently asked questions
How does ongoing delivery work?
Select Ongoing Delivery when ordering and choose from the available delivery frequencies. Ongoing Delivery is available from 4 packs at $39 per pack and includes free Standard shipping for eligible ordinary postcodes. Future orders are then processed automatically according to your selected schedule.
You can update, pause, skip or cancel future deliveries through your account before the next order is processed.
Is shipping included?
Yes. Ongoing Delivery is available from 4 packs and includes free Standard shipping for eligible ordinary postcodes.
For selected regional, remote or high-cost delivery postcodes a different delivery rate may apply. The applicable rate will be shown clearly at checkout before payment.
Can I pause or cancel my ongoing delivery?
Yes. You can update, pause, skip or cancel future deliveries through your account before the next order is processed. There are no cancellation fees.
When will I be charged?
Payment is processed when each scheduled order is created. You will receive an order confirmation and receipt following successful payment.
Can I make changes to my ongoing delivery?
Yes. You can update your delivery schedule, quantity, address or payment details through your account. You can also pause, skip or cancel future deliveries before the next order is processed.
Changes made after an order has already been processed will apply to the following scheduled order.
What if my order has already been processed and dispatched?
Once an Ongoing Delivery order has been processed, it cannot be changed or cancelled. The order will be delivered as scheduled.
Any update, pause, skip or cancellation will apply to future orders that have not yet been processed.
Do ongoing delivery orders follow the same returns policy?
First-order protection applies to your first Svelte order, whether it is placed through Ongoing Delivery or as a one-time purchase. It does not reset with each Ongoing Delivery cycle.
Eligible unopened packs from your first Svelte order may be exchanged or refunded within 14 days of delivery, in line with our Returns & Exchanges Policy.Other eligible returns are handled under that policy.
Ongoing Delivery Terms
1. How ongoing delivery works
Ongoing Delivery is optional and is never selected automatically.
Ongoing Delivery is available from 4 packs at $39 per pack and includes free standard shipping.
When you choose Ongoing Delivery, you select your preferred delivery frequency and authorise Svelte to create and charge each recurring order to your selected payment method until you pause, skip or cancel future deliveries.
Selected regional, remote or high-cost delivery postcodes may incur an additional delivery surcharge. Any applicable surcharge will be shown clearly at checkout before payment.
The price shown when you create your Ongoing Delivery applies at that time. If the product price changes, we will notify you before the new price applies. You may update, pause, skip or cancel future deliveries before the next order is processed.
Once an order has been processed, it cannot be changed or cancelled. Any changes will apply to the following scheduled order.
2. Billing and payment
Payment is processed automatically when each scheduled Ongoing Delivery order is created.
You will receive an order confirmation and receipt after successful payment.
If payment cannot be processed, we will notify you and may retry the payment using your selected payment method. The order will not be dispatched until payment has been received.
If payment remains unsuccessful, the affected order may be delayed or cancelled and your Ongoing Delivery may be paused until your payment details are updated.
Managing your ongoing delivery
3. Managing your ongoing delivery
You can manage future Ongoing Delivery orders through your account. You can:
- pause or resume deliveries
- skip a delivery
- change your delivery frequency
- update your quantity
- update your payment or delivery details
- cancel your Ongoing Delivery
Changes must be made before the next order is processed to apply to that order.
Once an Ongoing Delivery order has been processed, it cannot be changed or cancelled. Any changes you make after that point will apply to the following scheduled order.
4. Pausing or cancelling
You can pause or cancel future Ongoing Delivery ordersthrough your account without a cancellation fee.
Changes must be made before the next order is processed. If you pause or cancel after an order has already been processed, the change will not affect that order. It will still be charged and delivered as scheduled.
A pause applies to future scheduled orders until you resume your Ongoing Delivery. A cancellation ends all future scheduled orders after any order already processed.
5. Changes to product, pricing or delivery terms
If we change the price of an Ongoing Delivery product or make a material change to the product or delivery terms that affects future orders, we will notify you before the change applies to your next scheduled order.
The change will apply only to future orders and will not affect an order that has already been processed.
Before the change applies, you may update, pause, skip or cancel your Ongoing Delivery without a cancellation fee.
If you take no action, future orders will be processed at the updated price or under the updated terms from the date stated in the notice.
6. Returns and first-order protection
Ongoing Delivery orders are subject to the same Returns & Exchanges Policy as one-time purchases.
First-order protection applies once to your first Svelte order whether that order is a one-time purchase or an Ongoing Delivery order. It does not restart with each recurring order.
Eligible unopened packs from your first order may be exchanged or refunded within 14 days of delivery in accordance with our Returns & Exchanges Policy.
For hygiene reasons, opened, used or worn packs cannot be returned, exchanged or refunded for change of mind.
This does not affect your rights under Australian Consumer Law if a product is faulty, damaged on arrival, materially different from its description or different from what you ordered.
7. Availability
Ongoing Delivery orders are subject to product and size availability.
If an item in a scheduled order becomes unavailable, we will notify you as soon as reasonably practicable. We will not substitute a different product, size or quantity without your agreement.
You may choose to:
- wait for the item to become available
- change the affected order to an available option
- skip or pause the affected order
- cancel the affected order
If payment has already been processed and we cannot supply the affected item within a reasonable time, or you do not wish to wait, we will refund the amount paid for that item.
Pausing, skipping or cancelling an affected order will not attract a cancellation fee.
8. Questions or support
If you have questions about your Ongoing Delivery or need help managing future orders, please contact us:
Email: info@getsvelte.com.au
Phone: 1800 783 583
You can also update, pause, skip or cancel future deliveries through your account before the next order is processed.
Once an order has been processed, it cannot be changed or cancelled. Any changes will apply to the following scheduled order.