Funding pathways for continence products in Australia vary according to eligibility, age, disability-related needs, aged care arrangements, veteran status and the rules of the relevant program.
This page provides general information about the Continence Aids Payment Scheme (CAPS), the National Disability Insurance Scheme (NDIS), Support at Home and the Department of Veterans’ Affairs Rehabilitation Appliances Program (RAP). Each program has different eligibility, assessment, purchasing and payment requirements.
Svelte does not assess eligibility, approve funding or determine clinical suitability. Svelte can provide product information, quotes, invoices and receipts where relevant to a purchase.
Funding rules and program arrangements can change. Check the linked official government information or contact the relevant program before relying on a particular pathway.
Where Should I Start?
- Buying for yourself or someone you support: Check whether CAPS, NDIS, Support at Home or DVA may apply to your circumstances.
- NDIS participant: Review the NDIS purchasing information for self-managed and plan-managed orders.
- Receiving Support at Home services: Speak with your provider about whether continence products are included in your approved care arrangements.
- Veteran, war widow or eligible dependant: Speak with an appropriate health provider or DVA about access through the Rehabilitation Appliances Program.
- Not sure where to begin: Contact the National Continence Helpline or the relevant government program for general guidance.
Quick answers
Can Svelte tell me whether my order will be funded?
Not directly. Svelte can provide product information, pricing, invoices and receipts. Svelte cannot assess eligibility, approve funding, confirm reimbursement or determine clinical suitability.
Can NDIS participants buy from Svelte?
Yes. Svelte can accept self-managed and plan-managed NDIS orders where the purchase is consistent with the participant’s plan and funding arrangements. Svelte is not an NDIS-registered provider and does not claim NDIS approval. Svelte cannot currently process NDIA-managed orders directly. NDIA-managed funding is sometimes referred to as agency-managed funding. Svelte can provide product information, quotes, invoices and receipts but cannot confirm whether an individual order will be funded.
Can I use CAPS to buy Svelte?
You may be able to, if you are an eligible CAPS recipient and choose to use your payment for Svelte products. CAPS is a payment for eligible people to help with the cost of continence products. Eligible recipients can buy continence products from a supplier of their choice. Svelte does not assess CAPS eligibility.
Can Support at Home include continence products?
It may, depending on the person’s assessed needs, approved services, available funding and provider arrangements. Svelte can provide product information, pricing and invoices for a provider to review but cannot confirm whether an individual product order will be funded.
Can Svelte invoice a plan manager, provider or organisation?
Yes. For plan-managed NDIS orders, Svelte confirms the participant, order and plan manager details with the nominated plan manager before dispatch. Once the nominated plan manager confirms that they manage the participant and will process Svelte’s invoice, Svelte prepares and dispatches the order.Following delivery, Svelte sends the GST-free invoice electronically to the nominated plan manager for payment.
For provider or organisation orders outside the plan-managed NDIS pathway, invoicing and payment arrangements are confirmed when the order is arranged.
CAPS (Continence Aids Payment Scheme)
CAPS is an Australian Government payment that helps eligible people with some of the cost of continence products.
CAPS is administered by Services Australia. Eligibility, payment rates and application requirements can change over time, so participants should check the current Services Australia CAPS information before relying on CAPS for a purchase.
Services Australia provides current information about CAPS eligibility, including how CAPS may interact with Support at Home or other government-funded care. Participants should check the official Services Australia CAPS information or speak with the relevant adviser before relying on CAPS for a purchase.
Eligible recipients can use their CAPS payment to buy continence products from a supplier of their choice. Svelte can provide an invoice or receipt for your records.
Svelte provides product, ordering and invoice information only. We do not assess CAPS eligibility, approve funding or determine clinical suitability.
If you are unsure whether you may qualify, check the official Services Australia information or contact the National Continence Helpline.
NDIS
The NDIS may fund continence products where they relate to a participant’s disability, form part of their regular disability support needs, meet NDIS funding criteria and are in line with the participant’s plan.
Continence products may be included in the Consumables category of a participant’s Core Supports budget. The funding available and the way it can be used depend on the participant’s individual plan.
Svelte can accept self-managed and plan-managed NDIS orders where the purchase is consistent with the participant’s plan and funding arrangements.
Svelte is not NDIS registered and does not claim NDIS approval. Svelte cannot currently process NDIA-managed orders directly. NDIA-managed funding is sometimes referred to as agency-managed funding. Participants, nominees, plan managers or support coordinators may contact Svelte for general ordering guidance.
Depending on the participant’s circumstances, supporting evidence or a continence-related assessment may be required. Svelte does not provide continence assessments and does not determine whether a product is clinically suitable.
Svelte can provide product information, quotes, invoices and receipts to support the purchasing process.
If you are unsure how your funding is managed or whether a purchase can be made from your plan, speak with your plan manager, support coordinator or NDIA contact.
- NDIS ordering information
- Read the NDIS Core Supports and Consumables information
- Read the NDIS continence consumables guide (PDF)
Support at Home
Support at Home is the Australian Government’s in-home aged care program for older people with assessed support needs.
Support at Home replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025. The Commonwealth Home Support Program, or CHSP, remains a separate program. The Department of Health, Disability and Ageing has published an update stating that CHSP grant funding will be extended to 30 June 2029. Please check the official CHSP information for the latest position.
Disposable continence products may be available through nursing care consumables where this support is included in the participant’s approved support plan and the relevant program and provider requirements are met.
Services Australia provides current information about CAPS eligibility, including how CAPS may interact with Support at Home or other government-funded care. Participants should check the official Services Australia CAPS information or speak with the relevant adviser before relying on CAPS for a purchase.
Whether Svelte products can be purchased through a Support at Home arrangement depends on the participant’s assessed needs, approved services and the provider’s purchasing and clinical requirements. Participants should ask their provider or care partner whether nursing care consumables are included in their support plan and how continence products must be ordered.
Svelte provides product, ordering and invoice information only. We do not assess eligibility, approve Support at Home funding or determine clinical suitability.
People who are new to aged care support can contact My Aged Care for information or to request an aged care assessment.
- Support at Home overview
- CHSP extension to 30 June 2029
- Support at Home continence consumables guidance
- My Aged Care – Support at Home
DVA continence products through RAP
Eligible DVA clients may be able to access continence products through the Rehabilitation Appliances Program (RAP), subject to an assessed clinical need and the applicable DVA requirements.
Access generally requires a Veteran Gold Card, or a Veteran White Card where the treatment relates to a DVA-accepted condition.
A GP or other suitably qualified health professional must assess the person’s clinical needs and arrange continence products through the RAP process. Purchasing products independently before assessment and prescription may mean that DVA does not reimburse the cost.
DVA RAP continence products are generally arranged through DVA’s RAP process and contracted suppliers. Svelte is not currently a contracted RAP supplier and cannot process DVA-funded RAP orders directly.
Initial DVA continence product orders are generally arranged by an eligible assessing health provider using the DVA Continence Direct Order Form, D0988. The completed form is sent to a DVA-contracted continence supplier. Svelte is not currently a contracted RAP continence supplier and cannot accept or process D0988 forms for DVA-funded RAP orders.
People who may qualify should check the official DVA information or speak with their GP, treating health professional or DVA contact.
Need Help Working Out Where to Start?
If you are unsure which support option may be relevant, the National Continence Helpline provides free, confidential information, advice and support to people across Australia. The Helpline is staffed by nurse continence specialists.
Call: 1800 33 00 66
Hours: Monday to Friday, 8 am to 8 pm AEST/AEDT
Closed on national public holidays
- National Continence Helpline
- Book a National Continence Helpline call back
- Continence Health Australia
For Organisations and Support Teams
For plan-managed NDIS orders, Svelte confirms the participant, order and plan manager details with the nominated plan manager before dispatch. Once the nominated plan manager confirms that they manage the participant and will process Svelte’s invoice, Svelte prepares and dispatches the order. Following delivery, Svelte sends the GST-free invoice electronically to the nominated plan manager for payment.
For other provider or organisation orders, invoicing and payment arrangements are confirmed when the order is arranged.
If you are ordering or reviewing products on behalf of a participant, resident or client, Svelte can assist with:
- Plan-managed purchasing information
- Product information for review
- Quotes, invoices and supporting documentation
- Sizing and pack information
- General ordering guidance
Svelte cannot assess eligibility, approve funding, confirm reimbursement or determine clinical suitability.
Ordering and Product Support
If you have questions about ordering, sizing, plan-managed purchasing, quotes, invoices or receipts, the Svelte team can provide general product and ordering information.
Svelte does not assess eligibility, approve funding, confirm reimbursement or determine whether a product is clinically suitable for an individual.
Information last reviewed: 27th August 2026. Funding rules and program arrangements can change. Please check the linked official sources or the relevant program before relying on a pathway.