Svelte for NDIS Plan Managers - Ordering, Invoicing & Product Information Skip to main content

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This section is intended for NDIS plan managers, support coordinators and other professionals involved in purchasing or administrative support.

 

It contains professional-use information to support order processing and invoicing. It does not replace clinical judgement, participant-specific assessment or local care protocols.

Svelte for NDIS Plan Managers

Continence Consumables at a Glance

Svelte can accept self-managed and plan-managed NDIS orders where continence consumables are funded and appropriate to the participant’s plan.

Svelte is not an NDIS-registered provider and does not claim NDIS approval. Svelte cannot currently process orders directly where the relevant part of the plan is NDIA-managed, sometimes referred to as agency-managed.

Svelte supplies pull-up continence underwear for everyday wear and light overnight use when changed as required. Product suitability will depend on individual needs, output, fit and changing routine.

Svelte provides product supply only. We do not assess NDIS eligibility, approve funding, confirm reimbursement or determine clinical suitability.

Key NDIS Purchasing Details

  • NDIS Support Category: Core Supports, Consumables, where funded and appropriate to the participant’s plan
  • Product type: Pull-up continence consumable
  • Service status: Product supply only. No clinical assessment or therapy is provided
  • GST treatment: GST-free where the requirements for a GST-free NDIS supply are met
  • Order pathways: Self-managed and plan-managed NDIS orders supported
  • NDIA-managed orders: Cannot currently be processed directly by Svelte
A calm desk scene with a laptop, folder, paper and parcel representing plan manager ordering and documentation support.

Product Overview

Svelte is comfort-led pull-up continence underwear designed for everyday wear.

It may also support light overnight use when changed as required, depending on output, fit, comfort and changing routine.

Another product format or a higher-capacity overnight product may be more suitable for heavier overnight output, uninterrupted overnight wear, ongoing or unpredictable bowel leakage or mostly bed-based care.

Key Product Features

Svelte is designed to support comfort, discretion and everyday wearability.

  • Single, continuous breathable outer layer extending through to the waist
  • Soft, raised and flexible leak guards
  • Fast-absorbing core designed to draw in and disperse fluid quickly
  • Helps reduce rewet and support a drier-feel wear experience
  • Designed to help manage odour during wear
  • Adaptive stretch waistband to support movement, sitting and bending
  • Slim pull-up profile for discreet everyday use
  • Dermatologically tested soft-touch topsheet for skin contact
  • Contains no natural rubber latex
  • Made without PFAS, added fragrance or lotion

Sizes & Pack Options

Medium (M): 75–130 cm waist or hip measurement, 10 pieces per pack
Large (L): 100–140 cm waist or hip measurement, 9 pieces per pack

Measure around the widest part of the waist or hips and use whichever measurement is larger.

Ordering & Invoicing

  • Svelte supports plan-managed NDIS orders.
  • To arrange an order, please provide the participant’s name, NDIS number, delivery details, plan manager organisation and email address and the product size and quantity required.
  • Svelte confirms the participant, order and plan manager details with the nominated plan manager before dispatch.
  • Once the nominated plan manager confirms that they manage the participant and will process Svelte’s invoice, the order is prepared and dispatched to the nominated delivery address.
  • Following delivery, Svelte issues a GST-free invoice electronically to the nominated plan manager.
  • The nominated plan manager processes the invoice in line with their usual payment process.
  • Payment can be made by bank transfer or secure payment link using the details provided on the invoice.
  • Standard shipping applies to orders of 1 to 3 packs.
  • Free Standard shipping applies from 4 packs for eligible ordinary postcodes. Ongoing Delivery is optional and available from 4 packs and includes free Standard shipping for eligible ordinary postcodes.
  • For selected regional, remote or high-cost delivery postcodes a different delivery rate may apply. Any applicable delivery charge will be confirmed before dispatch.
  • NDIA-managed orders cannot currently be processed directly by Svelte. Participants, nominees or support coordinators may contact Svelte for general product and ordering information.

Downloads

Plan Manager & NDIS Fact Sheet

Product overview, NDIS purchasing information, key features, sizing and ordering details.

View Plan Manager & NDIS Fact Sheet

How to Order Svelte Using NDIS Funding

Step-by-step information for self-managed and plan-managed NDIS purchases, including ordering, invoicing and payment pathways.

View How to Order Svelte Using NDIS Funding

Contact

For invoice requests, documentation requests or NDIS ordering enquiries:

Email: info@getsvelte.com.au
Phone: 1800 783 583

Svelte Health Pty Ltd
ABN 44 689 091 307

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Disclaimer: This page provides general product and ordering information to support NDIS plan manager review, purchasing and record-keeping. It does not replace participant-specific decision-making, funding approval, plan interpretation, clinical assessment or clinical advice where required. Svelte does not assess NDIS eligibility, approve funding, confirm reimbursement or determine clinical suitability.