Svelte supports self-managed and plan-managed NDIS orders where continence consumables are funded and appropriate to the participant’s plan.
Self-managed participants can order through the Svelte website. For plan-managed purchases, Svelte can provide product information, quotes and invoices.
Svelte does not assess NDIS eligibility, approve funding or determine clinical suitability.
For information on other funding pathways including CAPS, Support at Home and DVA, visit our Funding & Support page.
NDIA-managed orders cannot be processed directly at this stage. Participants, nominees or providers may contact Svelte for general ordering guidance.
At a glance
- Self-managed orders: Supported
- Plan-managed orders: Supported
- NDIA-managed orders: Cannot currently be processed directly by Svelte
- Service provided: Product supply only
- GST treatment: GST-free where the requirements for a GST-free NDIS supply are met
- Plan-managed invoices: Sent electronically to the nominated plan manager following delivery
- Dispatch: Plan-managed orders are prepared and dispatched once the nominated plan manager confirms that they manage the participant and will process Svelte’s invoice.
- One-time purchase: $42 per pack
- Ongoing Delivery: $39 per pack, available from 4 packs and must be actively selected
- Shipping: Standard shipping applies to one-time orders of 1 to 3 packs. Free Standard shipping applies to one-time orders of 4 or more packs for eligible ordinary postcodes. Ongoing Delivery includes free Standard shipping for eligible ordinary postcodes
- Regional, remote and high-cost postcodes: A different delivery rate may apply to selected regional, remote or high-cost postcodes. The applicable rate will be shown at checkout before payment or confirmed before dispatch for invoice orders.
How you order continence products using NDIS funding depends on whether the relevant funding is self-managed, plan-managed or NDIA-managed. The sections below explain each purchasing pathway.
Self-managed NDIS participants
If you are self-managed, place your order directly through the Svelte website as a standard online purchase.
At checkout, simply:
- enter your delivery details
- select your preferred payment method
- complete payment
A receipt or invoice will be provided for your records. Self-managed participants are responsible for keeping appropriate records of how their NDIS funding is used.
You may provide the participant’s NDIS number for inclusion on the invoice where required but it is not needed to complete website checkout.
Self-managed orders are typically dispatched within 1–2 business days after payment is received.
Plan-managed NDIS participants
If the participant’s relevant funding is plan-managed, please contact Svelte to arrange the order.
We will:
- confirm the participant and order details
- confirm the nominated plan manager details
- contact the plan manager to confirm that they manage the participant and will process Svelte's invoice
- prepare and dispatch the order once that confirmation has been received
- following delivery, send the GST-free invoice electronically to the nominated plan manager for payment
The nominated plan manager will process the invoice according to the participant’s plan and their usual payment process.
To begin, please email us at info@getsvelte.com.au with:
- participant’s name
- participant’s NDIS number
- plan manager organisation and email address
- product, size and quantity required
- purchase order or reference details where applicable
Svelte does not assess NDIS eligibility, approve funding, confirm reimbursement or determine clinical suitability.
NDIA-managed plans
NDIA-managed funding, sometimes referred to as agency-managed funding
Svelte cannot currently process orders using NDIA-managed funding because Svelte is not an NDIS-registered provider.
Participants with NDIA-managed funding must use registered NDIS providers for supports purchased from the NDIA-managed portion of their plan. Registered providers claim payment directly from the NDIA after the support has been delivered.
Participants, nominees or support coordinators are welcome to contact Svelte for general product and ordering information.
Invoicing & Payment
- Self-managed orders: Payment is made at checkout. A receipt or invoice is provided for the participant’s records.
- Plan-managed orders: Svelte confirms the participant, order and plan manager details with the nominated plan manager before dispatch. Once the nominated plan manager confirms that they manage the participant and will process Svelte’s invoice, Svelte prepares and dispatches the order. Following delivery, Svelte sends the GST-free invoice electronically to the nominated plan manager for payment.
- NDIA-managed orders: Svelte cannot currently process purchases using NDIA-managed funding.
- For plan-managed invoice orders, payment may be made by bank transfer or secure payment link where applicable.
Shipping
Standard shipping applies to one-time orders of 1 to 3 packs.
Free Standard shipping applies to one-time orders of 4 or more packs for eligible ordinary postcodes. Ongoing Delivery is available from 4 packs and includes free Standard shipping for eligible ordinary postcodes.
For selected regional, remote or high-cost delivery postcodes a different delivery rate may apply. The applicable rate will be shown clearly at checkout before payment or confirmed before dispatch for invoice orders.
Orders are sent in plain, discreet outer packaging. Delivery timeframes are estimates and may vary by location and carrier.
Returns & hygiene
First-order protection applies to a customer’s first Svelte order whether it is a one-time purchase or an Ongoing Delivery order.
Eligible unopened packs may be exchanged or refunded within 14 days of delivery in accordance with our Returns & Exchanges Policy.
For hygiene reasons, opened or used packs cannot be returned unless they are faulty, damaged or incorrect.
First-order protection applies once and does not reset on repeat orders. Other eligible returns are handled under our Returns & Exchanges Policy.
For full details, please see our Returns & Exchanges Policy.
Important note
Svelte provides product supply only. We do not assess NDIS eligibility, approve funding or determine clinical suitability.
For step-by-step information about self-managed and plan-managed purchasing, invoicing and payment pathways, view our How to Order Svelte Using NDIS Funding
Questions or support
If you have questions about NDIS ordering, invoicing or plan-managed purchases, our team can provide general product and ordering information.
Email: info@getsvelte.com.au
Phone: 1800 783 583