Svelte supports self-managed and plan-managed NDIS orders where continence consumables are funded and appropriate to the participant’s plan.
Self-managed participants can order through the Svelte website. For plan-managed purchases, Svelte can provide product information, quotes and GST-free invoices.
Agency-managed orders cannot be processed directly at this stage. Participants, nominees or providers may contact Svelte for general ordering guidance.
Svelte does not assess NDIS eligibility, approve funding or determine clinical suitability.
For information on other funding pathways including CAPS, Support at Home and DVA, visit our Funding & Support page.
At a glance
- Self-managed orders: Supported
- Plan-managed orders: Supported
- Agency-managed orders: Cannot be processed directly at this stage
- Service provided: Product supply only
- Invoices: Issued GST-free and due on receipt
- Dispatch: Occurs after payment has been received
- One-time purchase: $42 per pack
- Ongoing Delivery: $39 per pack and must be actively selected
- Shipping: Standard shipping applies to orders of 1 to 3 packs. Free standard shipping applies to orders of 4 or more packs, including Ongoing Delivery orders
- Remote delivery: Additional charges may apply to selected remote postcodes and will be shown before payment
Self-managed NDIS participants
If you are self-managed, you can place your order directly through the Svelte website as a standard online purchase.
At checkout, simply:
- enter your delivery details
- select yoru preferred payment methods
- complete payment
A receipt or invoice will be provided for your records. Self-managed participants are responsible for keeping appropriate records of how their NDIS funding is used.
You may provide the participant’s NDIS number for inclusion on the invoice where required, but it is not needed to complete website checkout.
Products are typically dispatched within 1–2 business days
Plan-managed NDIS participants
If the participant’s relevant funding is plan-managed, please contact Svelte to arrange the order.
We will:
- confirm the participant and order details
- prepare the order
- issue a GST-free invoice to your nominated plan manager
- dispatch the order after payment has been received
Payment can be made by secure checkout link or bank transfer. Payment details are provided on the invoice.
To begin, please email us at info@getsvelte.com.au with:
- participants name
- NDIS number where required
- plan manager organisation and email address.
- product, size and quantity required
- purchase order or reference details, where applicable.
Agency-managed plans
Svelte cannot process NDIA-managed orders directly at this stage. Participants, nominees or providers may contact Svelte for general product and ordering guidance.
Invoicing & Payment
- Invoices are issued electronically
- Svelte invoices are issued GST-free
- Payment is due on receipt
- Orders are dispatched after payment has been received
- Payment may be made by secure checkout link or bank transfer
Shipping
Standard shipping applies to orders of 1 to 3 packs, including Ongoing Delivery orders.
Free standard shipping applies to orders of 4 or more packs, including Ongoing Delivery orders.
A flat $15 delivery surcharge may apply to selected remote postcodes and will be shown before payment.
Orders are sent in plain, discreet outer packaging. Delivery timeframes are estimates and may vary by location and carrier.
Returns & hygiene
First-order protection applies to a customer’s first Svelte order, whether it is a one-time purchase or Ongoing Delivery.
Eligible unopened packs may be exchanged or refunded within 14 days of delivery in accordance with our Returns & Exchanges Policy.
For hygiene reasons, opened or used packs cannot be returned unless they are faulty, damaged or incorrect.
First-order protection does not apply to repeat orders.
For full details, please see our Returns & Exchanges Policy.
Important note
Svelte provides product supply only. We do not assess NDIS eligibility, approve funding or determine clinical suitability.
For step-by-step information about self-managed and plan-managed purchasing, invoicing and payment pathways, view our How to Claim Svelte guide.
Questions or support
If you have questions about NDIS ordering, invoicing or plan-managed purchases, our team can provide general product and ordering information.
Email: info@getsvelte.com.au
Phone: 1800 783 583