Last updated: August 2026
Where we ship
Svelte currently delivers to addresses within Australia, including residential addresses, workplaces and supported accommodation settings.
Processing & dispatch
Standard online orders are processed after payment has been received and are typically dispatched within 1 to 2 business days.
For plan-managed NDIS orders, Svelte confirms the participant, order and plan manager details with the nominated plan manager before dispatch. Once the nominated plan manager confirms that they manage the participant and will process Svelte’s invoice, Svelte prepares and dispatches the order to the nominated delivery address. Following delivery, Svelte sends the GST-free invoice electronically to the nominated plan manager for payment.
For other provider or organisation invoice orders, invoicing, payment and dispatch arrangements are confirmed when the order is arranged.
Shipping cost
Standard shipping applies to one-time orders of 1 to 3 packs.
Free Standard shipping applies to one-time orders of 4 or more packs for eligible ordinary postcodes.
Ongoing Delivery includes free Standard shipping for eligible ordinary postcodes.
For selected regional, remote or high-cost postcodes a different delivery rate may apply. The applicable rate will be shown at checkout before payment or confirmed before dispatch for invoice orders.
Returns, exchanges and first-order protection are handled under our Returns & Exchanges Policy.
Delivery times
Estimated delivery timeframes after dispatch are:
- Metro areas: 2–5 business days
- Regional areas: 3–7 business days
- Remote areas: 5–10 business days
These timeframes are a guide only and may be affected by carrier delays, location, weather, public holidays, peak periods or other factors beyond our control.
Tracking
Once your order has been dispatched, you will receive a confirmation email with available tracking details so you can follow its progress.
Delivery issues
If your order has not arrived within a reasonable timeframe, or if you receive an incorrect item or a damaged pack, please contact us at info@getsvelte.com.au or call 1800 783 583
Authority to leave
Some deliveries may be left in a safe place where permitted by the carrier. Carrier conditions and any available delivery instructions will apply.
If privacy, security or access is a concern, please use a delivery address where someone can receive the parcel where possible.
Address accuracy
Please check that your delivery address is complete and correct before placing your order.
If an order is returned to us because the address supplied was incorrect or incomplete, an additional delivery charge may apply before it is sent again.
Discreet packaging
Orders are shipped in plain, discreet outer packaging.
Orders containing multiple packs may arrive in more than one parcel.