For NDIS Self-Managed and Plan-Managed Participants
What is Svelte?
Svelte supplies pull-up continence consumables for routine daily use by adults. No clinical services, assessments or therapy are included.
Svelte can accept self-managed and plan-managed NDIS orders where continence consumables are funded and appropriate to the participant’s plan, needs and funding arrangements.
Svelte is not NDIS registered and does not claim NDIS approval. Svelte cannot assess eligibility, approve funding, confirm reimbursement or determine clinical suitability.
NDIS support details
NDIS support category
Core Supports, Consumables, where funded and appropriate to the participant’s plan
Support type
Continence consumable, pull-up absorbent underwear
GST treatment
GST-free where the requirements for a GST-free NDIS supply are met
Order pathways supported
Self-managed and plan-managed NDIS orders
NDIA-managed orders
Svelte cannot currently process orders directly where the relevant part of the plan is NDIA-managed, sometimes referred to as agency-managed.
Who this ordering pathway may suit
This ordering pathway may suit participants who:
- have continence consumables funded within their current NDIS plan
- are self-managed or plan-managed
- use continence consumables as part of everyday disability-related support
- have confirmed that the purchase is appropriate to their plan and circumstances
If the participant is NDIA-managed, Svelte cannot currently process the order directly. Participants, nominees, support coordinators or providers may contact Svelte for general product and ordering information.
How to order: self-managed participants
- Purchase directly through the Svelte website.
- Keep your invoice or receipt for your records.
- Submit your claim through your usual NDIS self-managed process.
Self-managed participants should follow the current NDIS claiming process and keep the records required for their plan.
How to order: plan-managed participants
- Provide your order details and nominated plan manager details to Svelte.
- Svelte confirms the participant and order details and contacts the nominated plan manager.
- Svelte sends the order details and invoice to the nominated plan manager for review.
- The nominated plan manager confirms that they manage the participant and that the order can proceed under their usual invoicing and payment process.
- Once that confirmation has been received Svelte prepares and dispatches the order to the nominated delivery address.
- Following delivery the plan manager processes Svelte's invoice in accordance with the participant's plan and their usual payment process.
Payment may be made by secure payment link or bank transfer where applicable. Payment details are provided on the invoice.
Plan-managed invoices can confirm
- legal supplier name and ABN
- invoice date and invoice number
- participant details
- product description, pack size and quantity
- applicable GST treatment
- that the goods supplied are continence consumables
- that no clinical services, assessments or therapy are included
- the relevant NDIS support category where requested
Dispatch and delivery information can be provided to support invoice processing and record-keeping. A receipt can be provided following payment.
This information is provided to support plan manager review, purchasing and record-keeping.
Important notes:
Svelte supplies products only.
Goods supplied are continence consumables.
No clinical services, assessments or therapy are included.
This page provides general ordering and administrative information only. It does not replace participant-specific decision-making, NDIS plan interpretation, funding approval, claiming advice or clinical assessment where required.
Need help?
For ordering, invoicing or documentation enquiries:
Email: info@getsvelte.com.au
Phone: 1800 783 583
Svelte Health Pty Ltd
ABN 44 689 091 307