Ongoing Delivery Terms
These terms explain how Svelte Ongoing Delivery works, including billing, delivery, changes, cancellation, returns and support.
1. How does Ongoing Delivery work?
When you set up Ongoing Delivery for a Svelte product, you authorise us to automatically charge your selected payment method at your chosen delivery frequency.
Ongoing Delivery is available from 4 packs and includes free standard shipping. For one-time purchases, standard shipping applies to orders of 1 to 3 packs and free standard shipping applies from 4 packs.
A delivery surcharge may still apply to selected regional, remote or high-cost delivery postcodes and will be shown clearly at checkout before payment.
Ongoing Delivery orders are billed at the price shown when the Ongoing Delivery arrangement is created unless we notify you otherwise in accordance with these terms.
2. Billing and payment
Payments are processed automatically at the start of each Ongoing Delivery cycle.
You will receive an order confirmation and receipt for each successful charge.
If a payment cannot be processed, we will notify you and may attempt to retry the payment before the next scheduled delivery.
If payment cannot be completed after retries, your Ongoing Delivery may be paused until your payment details are updated.
3. Managing your Ongoing Delivery
You can manage your Ongoing Delivery by logging into your account on our website or by contacting us for support. You can:
- Pause or resume deliveries
- Skip a delivery
- Update your delivery frequency
- Update your quantity
- Update your payment or delivery details
- Cancel your Ongoing Delivery
Changes must be made before the next scheduled billing date to take effect for the upcoming order. Once an Ongoing Delivery order has been processed, it cannot be changed or cancelled. The order will be delivered as scheduled.
4. Pausing or cancelling
Ongoing Delivery can be paused or cancelled at any time before the next scheduled billing date. There are no cancellation fees.
If you cancel after an order has been processed, that order will still be delivered and your Ongoing Delivery will end afterwards.
5. Changes to products or pricing
If we make changes to an Ongoing Delivery product, its price or delivery terms, we will notify you before the change applies. Any changes will apply to future Ongoing Delivery orders only. You can update, pause or cancel your Ongoing Delivery before the change takes effect.
6. Returns and first-order protection
Ongoing Delivery orders are subject to the same Returns & Exchanges Policy as one-time purchases.
First-order protection applies to your first Svelte order, whether it is placed through Ongoing Delivery or as a one-time purchase, and does not reset with each Ongoing Delivery cycle.
Eligible unopened packs may be exchanged or refunded within 14 days of delivery, in line with our Returns & Exchanges Policy.
7. Availability
Ongoing Delivery fulfilment is subject to product availability. If an Ongoing Delivery product becomes unavailable, we will contact you to discuss the most suitable next step.
8. Questions or support
If you have questions about your Ongoing Delivery or need help managing it, please contact us:
Email: info@getsvelte.com.au
Phone: 1800 783 583